Shipping policy


Delivery Timescales






2 – 4 business days


European Union

2 – 11 business days



3 – 7 business days


Rest of the World

3 – 15 business days



*Free Delivery for UK orders over £100 — UK Only


Duty, VAT and other Fees
We ship via the Delivery Duty Unpaid (DDU) method - where the buyer or receiver of our products is responsible for paying the whole fees. Therefore, please check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Pelota Limited holds no responsibility for fees that are subjected by international authorities.

Risk of Loss
All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Pelota Limited. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Pelota Limited delivers these items to the carrier.

International Returns
We do not currently accept online returns and exchanges internationally. For more information, please contact

Domestic Returns
For domestic (UK) returns please visit our dedicated page here.

Invalid Shipping Addresses
We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Customer Service
Please contact our customer service team with any questions —